I love online shopping, and I have the shoes to prove it.
In addition to my shopping habit, I also travel abroad frequently and use my credit card for business. So protecting my credentials is crucial. I secure my PC, stick to reputable retailers and monitor my credit card account. And this generally has kept me safe, until just recently…
Just after Easter, I got the alert on my Outlook calendar that reminds me to review my credit card accounts—both for fraud and my own personal overspending. I checked my account and found that my card was used to purchase about €700 worth of goods in the Manchester, England. Here’s the problem: I haven’t been in the United Kingdom for more than a year and a half.
Immediately I called my bank. A representative connected me to a special fraud line. I identified all the suspicious charges and received a letter in which I had to verify under oath that I had not made these charges. In two weeks, all of the fraudulent charges were off my account. Nice.
However, the mystery lingers. How was my card compromised?
This is where I should mention that in addition to being an avid shoe buyer, I am also a gamer. I’ve been a member of the Sony PlayStation Network for a while. You probably know that PSN was hacked right before Easter time affecting up to 100 million people. However, I don’t believe I was one of those people as I wasn’t contacted by Sony.
I can’t think of the number of times I’ve handed my card to a waiter or salesperson for them to charge me—in addition to all of online stores and services that have had access to my credentials.
So here’s what I’ve decided to do to make sure I’m not a victim again: I’ve set my Outlook alert to remind me to check my account weekly instead of twice a month. I no longer let online retailers store my account information—and I’m looking into getting an extra online shopping credit card with a very low limit. When I’m abroad, I will be very selective where I use my card and cash will be king – again.
One unexpected consequence of this little drama is that my bank is now closely monitoring my account. Twice they’ve called me about suspicious purchases and both times I’ve had to say, “Yes, Big Brother. I did pay that much for those shoes.”
Have you ever had a similar experience? Do you have any hints that might help me figure out where I went wrong?
We all know that there are scammers on the net, actually a lot of them. The common forms of scams are already well known, Nigerian letters and advance payment scams for example. But scammers do develop their methods to fool more people. I recently saw a warning about an interesting variant where the scammers ask for advance payments for travel services. This warning involved booking.com so you should be extra careful if you have used them recently. But the advices I share here are generic and not specific to booking.com anyway. The warning I refer to is in Swedish but I’ll provide the main points here in English. Here’s what happened according to the story. Someone books a trip on-line. Booking information leaks out to scammers somehow. This could be because of a hacking incident at booking.com, a crooked employee or maybe also through a hacked customer mail account. Now the scammers contact the customer. They claim to be the hotel and require advance payment for the stay. This can be quite convincing as they know what hotel has been booked and at what dates. The payment must be a wire transfer, credit cards are not accepted. Sadly, some customers fall for this and do the payment. They never see the money again and still have to pay the full price for the hotel. Here the key differentiator from ordinary scams is that the scammers have info about a valid purchase done by the customer. This enables them to be very convincing and impersonate the hotel (or some other provider of services) in a believable way. Fortunately it is quite easy to defeat this, and many other scam attempts, with some simple rules. Always pay your on-line purchases with a credit card. Period. If this isn’t possible, shop somewhere else instead. The credit card company acts as a buffer between you and the recipient of the payment, and adds a significant amount of security. Never use wire transfers of money. Period. This is the standard method for scammers as it is next to impossible to get transactions reversed. If someone claims that no other method is available, it is a very strong signal that something is wrong. If you have selected to pay by credit card, as you always should do, then it is a strong warning signal if someone tries to deviate from that and ask for money using some other payment method. Remember that it is next to impossible to verify the identity of the other part if someone contacts you. If you get contacted like this and have any kind of doubts, you can always contact the company you bought from to verify if they really have contacted you. The risk with credit cards is that your card number may be shared with several companies, like airline, car rental and the hotel, in the case of travel booking. Each of these may charge your card. Incorrect charges may occur either by mistake or deliberately. Always check your credit card bill carefully and complain about unauthorized charges. This is some extra work, but the customer will usually get unauthorized charges corrected. And a last hint not really related to scammers. Be careful with the grand total of your on-line purchase. Travel bookers are notorious for not showing the real grand total until at a very late stage in the purchase process. It is very easy to make price comparisons on figures that aren’t comparable. If possible, prefer honest sites that show you the real price upfront. Memorize these rules and the likelihood that you will be scammed is very small. The best way to fight scam is to not take the bait. So by being careful you not only save your own money, you also participate in fighting this form of crime as you make it less profitable. If you want to do even more, share the info and help others become aware. If you liked this post, you may also like the story about when I sold my boat. Safe surfing, Micke PS. The story I base this on was seen on Facebook. It is not verified, but I find it to be believable. It doesn’t really matter anyway if the story is true or not. The story is plausible and forms an excellent warning about Internet scams, which unfortunately is a widespread and very real form of crime. Image by Ho John Lee
If you're still a Windows XP user, you're probably singing a sad song knowing that after 12 long years Microsoft will end its support for the world's second most popular operating system on April 8, 2014. Microsoft warns you that if you continue to use its OS first introduced before the iPhone even existed "your computer will still work but it might become more vulnerable to security risks and viruses." And if that isn't enough to encourage you to upgrade or get a computer, maybe the fact that "you can expect to encounter greater numbers of apps and devices that do not work with Windows XP" will. But given the millions of PCs running the OS and the scarce amount of time and resources many people have, some people will certainly be XP users well after its "expiration date." If you're going to be one of these daredevils, our Security Advisor Sean Sullivan has some suggestions. "Folks that continue to use XP at home can do so with some reasonable amount of safety, but they absolutely need to review their Internet and computing habits as April draws near," he told us. And he broke down 7 ways to avoid the trouble from the criminals who will surely be targeting these unsupported systems. 1) Install an alternative browser -- not Internet Explorer. 2) Review the third-party software you've installed and uninstall anything that isn’t needed. 3) For the third-party software that you keep – consider disabling or uninstalling the browser plugins. Or at least set the browser to “always ask” what to do about things such as PDF files. (Personally, I always download PDFs to my desktop and open them from there. I don’t want the PDF viewer plugin installed, and I don’t like being in the habit of opening certain file types in my browser’s window.) 4) Have an up-to-date security product with antivirus and firewall installed. 5) Keep your XP computer connected to a NAT router, which will act as a hardware firewall. (Practically speaking, this means you shouldn’t be roaming around outside of your home with an XP computer. Don’t plug into a university network for connectivity – keep your computer at home on a trusted network.) As you can see, living in the past may not make life easy. But if it's your only option, you should at least try to stay as safe as possible. Cheers, Sandra [Image via Patrick Hoesly via Flickr.com]
I have a boat for sale. The sea is still one of my big passions, but I simply have too little time to use it. So I decided to let it go. I will buy a bigger one later, when and if I have more time. It’s still winter in Finland and all the small boats are on dry land covered by snow. But spring is approaching and the boating fever is spreading. It’s the right time to publish an ad on the net. Soon I get a mail from a nice young lady. Let’s call her Mrs. Witney De Villiers, as that is what he or she called herself. (Probably a randomly picked false identity, any similarity to real existing persons is purely coincidental.) She was very keen on buying my boat and we had a nice conversation over a couple of days. I did unfortunately not sell the boat, but I got a nice story to tell instead. I will not bother you with all the details, so here’s a shortened version with all the important parts included. - Hi, I’m in Mexico and I want to buy your boat. How long have you had it? What’s the final price? (Well, I’m in Finland and this is the point where I became more or less convinced that it is a scam.) - I have had it for five years. - OK, the price is fine. I want to buy it. Please take down the ad. What’s your PayPal account info so that I can make a payment? I’ll cover the PayPal charges. (Needless to say, the ad remained up.) - Good news. I can accept wire-transfer which would be a lot cheaper for you than PayPal. (She can’t accept if this is a traditional PayPal scam.) - Sorry, but I can’t do wire-transfers now. I only have access to PayPal because bla bla blaa …. (Yes, another scam-indicator.) - OK, I created a PayPal account. Here’s the account info. But there’s some paperwork we need to handle before we proceed. Please fill in the buyer’s part of this attached contract and mail a scanned copy to me. I also need a picture of your photo ID. (The provided PayPal account info was false.) - Great! I have made the payment. “Check your mail as there should be a confirmation mail from PayPal. I made an extra payment of 3650 € and I’am sure you noticed that, you'll have to send the extra amount to the Shipping Company through Western Union right away, so that they can come ahead for the pick up and also you should send your address where they have to come for the pick up and also the necessary Western Union Payment Information.” (All the key elements in this very traditional scam becomes visible at this point. This is where you should realize what’s the name of the game, if you haven’t figured it out already. A faked mail from “PayPal” appears in my spam folder.) - Hold your horses. We need to do the paperwork first. See my previous mail. - “I want you to know that I have made an arrangement for you to receive the copy of my ID and my other necessary data for the boat. I want you to know that the courier representative coming over for the pick up has all he said documents in an enclosed confidential envelope with him which he will deliver to you in person.” - Well, we really need to close the deal and have a legally binding agreement before we can arrange for transportation. - “I understand your concern and certify that all sales is final. Your show of concern has given me a very good fact that you are indeed an honest seller hence, the reason why I am using this medium to confirm to you that all sales is final and I am satisfied with the present condition of the Boat.. so you can now proceed with the western union and get back to the paypal with the western union scan receipt so they can release all the fund into your account immediately..More so, send me a copy of the western union receipt... i look forward to read from you...” (Contract and passport files attached. Oh gosh what a poorly faked British passport!!!) - Thanks, but you forgot to sign the contract. - “Oh sorry, I write my name as the signature.. i hope to receive a copy of western union receipt from you today...” (That “signature” was typed, not handwritten.) - Just want to let you know that I need the SIGNED contract before 3 PM. Otherwise I will not have time to go to the bank. And I’m traveling tomorrow so I will be unable to handle transactions. (To create urgency is a common scammer tactic. ;) ) - “Have signed on the contract.. i wait to read from you with the western union receipt..” (Printed, handwritten and scanned this time. It’s 4 AM in Mexico when this part of the conversation takes place.) - WTF!!! The bank refused the transaction. The recipient is on some kind of international blacklist, apparently suspected for criminal activities. (Well, I wasn’t completely honest here.) - “How about you go there and split up the money in to 2 and send on two transaction.” - I’m certainly NOT going to send any money to a blacklisted company! - “here is another shipping company info [another private person in US] I wait your story again” (We enter the threatening phase. A while later a mail appears in my spam folder. “PayPal” will take “LEGALACTION” and hand me over to FBI if I don’t pay in 24 h.) - What are those clowns at PayPal up to now? They talk about some legal action against me even if I haven’t entered into any legally binding agreement to transfer money. Do you have any clue, or maybe I should contact PayPal directly and ask what they think they are doing? (Let’s see how/if they react. Contacting PayPal would reveal the scam instantly.) Next I got a long mail pointing out how honest this lady is and how keen she is to do business with nice and honest sellers like me. But she can’t unfortunately do anything about the PayPal actions as the purpose of all that is to protect both the seller and buyer. She points out that even a smaller sum would be enough to release the payment into my PayPal account (ok, we are in the bargaining phase). At this point I decided that this blog post is becoming far too long and chose to not respond at all. She didn’t get back to me either. They probably realized that they are not going to get 3650 € from me and gave up. As you have noticed, I became wary at a pretty early stage. There were several details in this conversation that made me suspicious. 37 to be more precise: The boat is of a local brand made for the Finnish market and totally unknown pretty much everywhere else. Why did she want this particular brand and model? Boats are also different in Mexico and Finland. My boat would be a real oddity over there. The boat is far too cheap to make it feasible to ship across the Atlantic. Smaller boats are inexpensive and widely available in the US. Buying one from Europe would be madness even if shipping was free. Buyer showed very little interest in the object. A 10 years old boat is not a bulk item. Every such boat has a soul of its own. One would be mad to buy without seeing it. Only one question was asked about the price. And it was no problem to proceed even if I ignored that question. Well, price doesn’t matter if you have no intention to pay. The buyer paid a lot more interest in the payment process than in the object of the deal. The buyer was extremely keen to pay and close the deal, but not to make any official papers that would prove her ownership. It should really be the buyer who cares about the papers and the seller who cares about payment, and not the other way around. Messages in the beginning of the conversation were very generic boilerplates. They were designed to work for any kind of goods. It doesn’t sound very convincing when selling a boat and the other part insists on talking about “the merchandise”. No other method of payment worked except PayPal. Naturally, as their scamming technique is based on PayPal. I’m supposed to make a payment to a courier company, which indeed do exist. The address to receive the payment has however nothing to do with that company. Both courier companies seem to use private persons in US as their billing contacts. Strange. A common tactic throughout the conversation was to ignore questions and requests that were not part of the script. They were addressed only if they stalled the process. The buyer had no problem “sending the money” even if the provided PayPal account was false. “PayPal” also had no problem sending mails to this non-existing account holder. The scam includes sending a fake message from PayPal stating that the money is on hold until the shipping agent has been paid. This fake is obvious if you know how PayPal works or know how to check the sender’s true mail address. The whole scenario match the very common scam where the victim is lured to pay money to someone and is promised more money later. The Nigerian scams belong to the same group and use a logic that is quite similar. At one point they claim to be satisfied with the present condition of the boat. They have made no attempt to find out in what condition the boat is. This Mrs. Witney De Villiers seems to be a true cosmopolitan. She is using an address and phone number in Mexico for this deal but her passport is British. At one point she also mentioned a phone number located in the British Virgin Islands. A Google search revealed that young ladies with an identical picture are living in at least two different places in US, but are using different names. If the husband of Mrs. De Villiers is still around, then he should do some Googling too. Seems like at least two dating sites have profiles with the photo of his wife. If you look European and hold a British passport, one could assume that you know English. But I guess that means nothing, people are so sloppy with grammars nowadays … And the passport. Oh gosh! Where should I start? The name has apparently been replaced, very bluntly, I might add. The first thing that strikes the eye is that the new name is in a different font than the rest of the passport. The font isn’t even close. But they did at least get the color right. All text is black. That’s an achievement considering their overall Photoshop skills! The background behind the replaced name does not have surface structure that is coherent with the rest of the passport. They didn’t apparently know how to scale pictures in Photoshop as the passport’s photo is smaller than the place reserved for it. (The photo of “Mrs. De Villiers” can be found on the net with more than sufficient resolution to fill the whole space.) The empty space around the passport’s too small photo is very badly cloned. If replacing part of a text line, make sure the new text is vertically aligned with the old text. It looks funny otherwise. Using the same text size also helps. And yes, I mentioned the font already. The passport’s signature is readable. But wait a minute! It reads Gabriella B and not Witney De Villiers! The embedded metadata in the passport’s picture file reveals that it isn’t saved by a camera’s firmware. The file comes from Adobe Photoshop CS4 for Windows. The content of the optically readable bottom lines do not match the standard for passports. Got a contract with a typed signature instead of handwriting. The habit to handwrite signatures should be fairly well known globally. When I finally got a signed contract, the signature bears no similarity to the signature in the passport, even if both are supposed to be signed by the same person. They didn’t even try to mimic he signature in the passport. The signed contract seemed to be scanned with a Konica Minolta multifunction device. “Mrs. De Villiers” mentioned however earlier that one of the reasons why she couldn’t do wire transfers was that she was out boating. Well, she could of course be cruising with a well-equipped boat, but buying mine would be a big step down in that case. “Mrs. De Villiers” is very keen to get the receipt of the transport agency payment herself. The faked mails from “PayPal” do however clearly state that it is PayPal who need the receipt to clear the transaction, and not the buyer. This young lady in Mexico seems to have unusual working hours or staff that works shifts to answer her mail. Replies are received promptly throughout the European working hours. When the payment is delayed they start to threaten the victim. “PayPal” claims that legal actions will be taken if the payment isn’t made, and the seller hasn’t fulfilled that part of the “agreement”. Interesting in a situation where the seller hasn’t made any legally binding commitments to relay money. When they enter the threatening phase, they try to use FBI to scare the victim. Finland is not part of the US, which the scammer may or may not know. Looking up the name of the local police, or even using Europol, could have increased the scare-factor. They do mention the “World Law Enforcement Agency”, but selecting an existing agency might have been more effective. The first threat mail arrive less than 48 h after the initial notification that “PayPal” has a pending transaction. No previous mails do however contain any information about a deadline for the payment or anything about legal consequences if no payment is made. At one point she started bargaining and suggested that I should send at least some money ASAP and the rest when I have got the money on my account. 20 minutes later I receive a mail form “PayPal” that clearly states that the full 3650 € must be paid before the funds are released. There were many more discrepancies between the messages from “Mrs. De Villiers” and “PayPal” even if both came from the same source. When the bargaining starts, she mentions that I can pay a smaller part first if I’m short on cash and need to borrow money. Well, a couple of days ago I claimed that I had tried to transfer the whole sum, so it should be clear that I have the money. Some of their boilerplates seem to have been in use for many years. Googling key phrases will reveal the scam immediately and point to discussions and warnings that are several years old. [caption id="attachment_5330" align="aligncenter" width="507"] Fake passport. Some parts blurred to protect victims of identity theft.[/caption] Sounds hilarious, doesn’t it! The scam is so obvious when presented in this way. And forcing the scammer out of the ready-made script makes the act crack up even more. But the sad fact is that people are lured by these guys daily. A lot of this seems to be done in volume so they must be dealing with a significant number of victims every day. Their way to do business very quickly and easily may seem feasible for smaller bulk items, and may not ring the alarm bells in the same way as when dealing with bigger items. Big or small item, it’s always a good idea to take a critical look at the whole case and look for discrepancies like this. Many of the points listed above are on their own enough to spot the scam. Also make sure that they can’t orchestrate the show on their own. Think about what you need to be able to trust the other part, and be persistent about getting what you want. Reluctance to comply is a pretty strong sign that something is fishy. The core point for anyone who runs into cases like this is however to understand how the scam works. That’s the key to recognizing it in practice. You are promised money but something must be paid before the transaction can be completed. Sounds familiar? Yes, this is basically the same scenario as in the Nigerian scams. The core of the scam is that the money you are to receive is just a promise, but the money you transfer to someone else is real. The PayPal-based scams may be somewhat more effective as many people trust PayPal. It’s not an official bank, but many people think of it as a bank. You may believe that this trusted party is holding the money and securing the transaction. In reality, all you have got is a faked mail. There is no PayPal transaction and the promised money is just numbers written in the mail. If you fall for the scam and pay, the scammers will vanish like smoke in thin air. PayPal can’t help you as this has nothing with them to do. The scammers have just misused PayPal’s name. And the payment method used to collect your money is always irreversible and provides no security for the sender. So to summarize. If you ever consider engaging in a transaction with strangers and where money is relayed through you, you should: Validate the reasons for the transaction. Most proposals of this kind are scams. Make sure that you really know who you are dealing with. Demand proof of identity. Make sure that the money is under your own control before making any payments to others. Cash or a deposit in your own account is pretty safe. (Added: See the comments below for an issue with this.) Make sure that you are not engaging in money laundering. What really strikes me is how poorly this false buyer’s role is created. Some simple Google searches is all it takes to reveal the scam. And many discrepancies would have been so easy to fix. Are these guys really “America’s dumbest criminals”? Maybe, maybe not. The point is probably that you need to be suspicious before you turn to Google. And once there you will find descriptions of this type of scam no matter how well the scammers have tried to eliminate discrepancies in their story. So once you get suspicious, it’s game over for the scammers anyway. The most profitable tactic for them is maybe to run the scam en masse without caring about the details, and just harvest those who won’t get suspicious until it’s too late. Or maybe they’re just stupid and can’t do any better? (Believing that anyone would fall for that fake passport would indicate the latter.) Well, the boat is still for sale. Anyone interested? Safe surfing, Micke [caption id="attachment_5331" align="aligncenter" width="551"] Message from "PayPal". Note the sender's address and the scam warning. The warning is actually authentic and copied from real PayPal messages. This may be good advice against phishers, who just know the mail address but not the victims real name. All "PayPal" mails in this case had the correct name in the beginning.[/caption]