In June, the F-Secure Community launched. The goal was simple: a real-time forum where F-Secure customers, fans and experts could ask and answer questions in real-time. Six months and a few thousand posts later, the Community is alive and growing.
F-Secure’s Customer Care team has been taking away features that don’t work—such as my failed attempt at starting a Social Media Security board—and adding new, cool features—such as the Idea Exchange where you can submit or recommend an idea for an F-Secure product.
What’s especially exciting is how the Community team loves to create fun events like this Q&A with F-Secure Labs’ Mikko and Sean. Until December 9th, you can ask these two world-renowned virus researchers any security question you have in mind. Ask them about Brain, Stuxnet or Duqu. Or ask them why a neighbor stealing Wi-Fi might be a bad thing, or not. It’s up to you. And after December 9, you’ll probably still be able to find some expert to answer most any question you might have about F-Secure security, mobile or backup.
You probably know Mikko, Sean, the Labs Weblog and F-Secure are active on Twitter. But you may not know that now our Customer Care team has joined the world’s largest mini-blogging site as @FSecureCares. So now you can contact support by chat, email, phone and Twitter.
Thanks for following us as we try to connect in most useful ways possible. Your support and time are appreciated. If you haven’t joined the Community, we hope you’ll do so now.
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