This is the fourth in a series of posts about Cyber Defense that happened to real people in real life, costing very real money.
It was only just past 1 pm, but Magda was already exhausted. She had recently fired her assistant, so she was now having to personally handle all of the work at her law office. With the aching pain in her head and monstrous hunger mounting in her stomach, Magda thought it was time for a break.
She sat at her desk with a salad she had bought earlier that morning and decided she’d watch a short online video her friends had recently told her about. She typed the title in the browser and clicked on a link that took her to the site. A message popped up that the recording couldn’t be played because of a missing plugin. Magda didn’t have much of an idea what the “plugin” was, which wasn’t surprising considering that her computer knowledge was basic at best – she knew enough to use one at work, but that was pretty much all. It was the recently sacked assistant, supported by an outsourced IT firm, who took care of all things related to computers and software. A post-it stuck to Magda’s desk had been unsuccessfully begging her to install an antivirus program. “What was this about?”, Magda tried to remember. At moments like this, she regretted letting the girl go. After some time, she recalled that her assistant had mentioned something about a monthly subscription plan for some antivirus software to protect the computers, tablets and mobile phones. This solution, flexible and affordable for small businesses like Magda’s firm, had also been also recommended by the outsourced IT provider. Despite a nagging feeling that something wasn’t right, she clicked “install”. After a few seconds, the video actually played. Magda was very proud of herself: she had made the plugin thing work!
A few days later, she logged into her internet banking system to pay her firm’s bills. As she looked at the balance of the account, she couldn’t believe her eyes. The money was gone! The transaction history showed transfers to accounts that were completely unknown to her. She couldn’t understand how somebody was able to break in and steal her money. The bank login page was encrypted, and besides that, she was the only person who knew the login credentials…
At the bank she learnt that they had recorded a user login and transfer orders. Everything had been according to protocol, so the bank had no reason to be suspicious. The bank’s security manager suggested to Magda that she may have been the victim of a hacker’s attack. The IT firm confirmed this suspicion after inspecting Magda’s computer. Experts discovered that the plugin Magda had downloaded to watch the video online was actually malware that stole the login credentials of email accounts, social networking sites and online banking services.
Magda immediately changed her passwords and decided to secure them better. She finally had good antivirus software installed, which is now protecting all of the data stored on her computer. She recalled that her bank had long been advising to do that, but she had disregarded their advice. If only she hadn’t… Her omission cost her a lot of money. She was happy, though, that money was all she lost. She didn’t even want to imagine what might have happened if any of her case or clients information had been compromised. That would have been the end of her legal career.
“If you have to use dangerous plugins like Java to do banking, you can enable those in one browser and use it only for the banking stuff,” F-Secure Director of Security Response Antti Tikkanen explains.
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